REFUND POLICY

Last Updated : 01st January 2025

Thank you for choosing our online platform for your cryptocurrency investment and exchange needs. We value our customers and strive to provide the best services possible. Please review our refund policy carefully before using our platform.

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Returns

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1. General Policy: All transactions conducted on BTCC are considered final and non-refundable. Due to the nature of cryptocurrency trading, prices are highly volatile and subject to market fluctuations, making it impossible to reverse or refund any executed trades. Once a transaction is confirmed and processed, it cannot be canceled or modified.

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We advise users to thoroughly review transaction details, including the amount and recipient wallet address, before confirming any transaction. BTCC is not responsible for losses incurred due to errors made by users during transaction processing.

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2. Non-Refundable Services The following services and transactions are strictly non-refundable:

• Purchases of cryptocurrencies or digital assets.

• Trading fees, commissions, and charges applied to transactions.

• Subscription fees for premium services, memberships, or platform access.

• Deposits made into BTCC accounts, including cryptocurrency deposits and fiat currency transfers.

• Withdrawal fees charged for processing payouts to external wallets.

We encourage users to exercise caution and double-check all details before executing transactions, as refunds cannot be provided under these circumstances.

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3. Refund Eligibility Refunds may be considered in exceptional cases, including but not limited to:

• Unauthorized transactions caused by platform errors, technical malfunctions, or security breaches.

• Duplicate transactions processed due to system errors.

• Mistaken deposits or withdrawals caused by technical issues on the BTCC platform.

To request a refund, you must contact our support team within 7 days of the transaction date, providing detailed evidence, including:

• Transaction ID.

• Date and time of the transaction.

• Screenshots or supporting documents demonstrating the issue.

4. Refund Process

1. Submit a refund request through our Support Center at [support email/contact link].

2. Provide complete transaction details, including the transaction ID, date, and amount involved.

3. Attach relevant supporting documents, such as payment confirmations or error screenshots.

4. Our team will carefully review the request and respond within 10 business days.

5. If the refund request is approved, the funds will be credited back to the original payment method or cryptocurrency wallet within 7-14 business days.

Please note that refunds will only be issued if BTCC determines that the request meets eligibility criteria.

5. Chargebacks and Disputes We strongly discourage filing a chargeback with your bank or payment provider without first contacting BTCC support. Unauthorized chargebacks may result in the suspension or termination of your BTCC account. If you believe an error has occurred, we encourage you to reach out to our customer support team immediately to resolve the issue amicably.

6. Contact Information If you have any questions, concerns, or require further clarification regarding our refund policy, please feel free to contact our dedicated customer support team at theblockchainbulls@gmail.com. Our team is available to assist you with any inquiries you may have.
 

7. Policy Updates BTCC reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and it is the responsibility of users to review the policy periodically to stay informed.
 

By using our services, you acknowledge that you have read, understood, and agreed to this refund policy.